The best though was attending a presentation from Forrester’s Corey Matthews, the firm’s top Web Marketing Manager, who was presenting some of the results from Forrester’s own use of Jive SBS for its Forrester Leadership Board offerings. Shortly before his session Corey and I chatted a bit about Forrester and Jive, at which point Corey said something that really struck me: “You are now like the 10th person at Jive I know on a first name basis.”

I stopped for a second, replayed the previous 24 hours, and suddenly realized that nearly every interaction between a Jiver and a customer started with the Jiver greeting the customer by name. Yesterday: “Hey Jim, we’re getting that code ready for you later this week, I think you’ll be really happy.” Lunch today: “Jennifer, how is your rollout strategy progressing?” Hallway: “Mike! Its great to see you, how are you enjoying the conference?” You’ll have to trust me when I say this interaction is completely genuine too. Frankly the conference badges are microscopic — you couldn’t fake it if you tried!

I’ve been at Jive for about a month now and of all the wonderful things I’ve seen this is the most amazing to me. I promised myself I wouldn’t breathlessly blog about how great Jive is, but this post will have to be the exception; it’s too hard not to share the excitement of working for a company that truly cares about its customers. Though on the flip side, I’m horrible with names . . .